Privacy Policy

eskorlin respects your privacy and takes the protection of your personal information very seriously. Jilin Chenyu Technology Co., Ltd. acts as the Data Controller responsible for your personal data. This Privacy Policy explains how we collect, handle, store and safeguard your information when you browse our website and use our services. By continuing to access our platform, you acknowledge that you have read, understood and agreed to all terms contained in this Privacy Policy.

Information We Collect

When you browse our site, register an account, place an order, join promotional activities or communicate with our support team, we collect two categories of information:

  • Personal Information: Identifiable information you actively provide, such as your full name, email address, phone number, shipping and billing addresses, and payment related details.
  • Non-Personal Information: Anonymous technical and behavioral data automatically collected, including your IP address, browser type, device information, access time, visited pages and browsing routes. This data is used only for traffic analysis, website performance optimization and improving your user experience.

How We Use Your Information

We process your collected information only for the lawful business purposes listed below:

  • Order Fulfilment: Process transactions, verify payments, arrange delivery, track parcels and provide after-sales support.
  • Customer Service: Respond to your enquiries, resolve service issues and send you order status updates.
  • Marketing Communications: If you have given your explicit consent, we may send you updates about new arrivals, promotions and exclusive offers. You can unsubscribe from these marketing messages at any time.
  • Website Improvement: Analyze browsing habits to continuously optimize site functions, product presentation and overall service quality.

Cookies

We use cookies and similar tracking technologies on our website, subject to consent requirements under GDPR and other relevant laws. Cookies are small text files stored on your device when you visit our site, helping our system recognize your browser and record relevant preferences. The types and purposes of cookies we use are as follows:

  • Strictly Necessary Cookies: Required for the website to operate normally. They support shopping cart functions, login sessions, checkout flows and cookie preference storage. These cookies cannot be disabled, as core website features will not work without them.
  • Functional Cookies: Remember your preferences such as language, region and saved shipping details to deliver a tailored browsing experience.
  • Analytics Cookies: Collect anonymous visitor data, page views and traffic sources to evaluate website performance and guide improvements.
  • Marketing / Targeting Cookies: Used to deliver relevant advertisements and measure campaign performance, and will only activate after you give explicit consent via our cookie banner.

You may manage, refuse or delete non-essential cookies through your browser settings or our cookie consent popup. Please note that disabling some cookies may limit certain functions on our website.

Sharing of Your Personal Data

The Data Controller will never sell, trade or rent your personal information to third parties for commercial gain. Your data may only be shared in the limited, secure scenarios below:

  • Authorized Service Providers: We may share necessary information with carefully selected third-party partners such as logistics providers and payment processors, solely to complete your order and deliver our services. These partners are bound by enforceable confidentiality obligations and may only process your data for approved purposes.
  • Legal Requirements: We may disclose your personal data when required by applicable laws, court orders or official regulatory investigations, to fulfil our legal obligations.

Data Security

We maintain comprehensive security measures including data encryption, granular access controls and dedicated cybersecurity protocols to protect your personal information against unauthorized access, alteration, disclosure or destruction. While we follow recognized industry security standards, please understand that no internet data transmission can guarantee absolute security. We will protect your personal data to the maximum extent permitted by law.

Your Rights as a Data Subject

In accordance with applicable data protection regulations including the GDPR, you have the following rights over the personal data we hold:

  • Right of Access: You may request a copy of the personal data we hold about you.
  • Right of Rectification: You may ask us to correct inaccurate or incomplete personal information.
  • Right of Erasure: You may request deletion of your personal data where relevant legal conditions are met.
  • Right to Object: You have the right to object to data processing carried out based on our legitimate interests.
  • Right to Restriction of Processing: You may request to limit the processing of your personal data under conditions specified by law.
  • Right to Data Portability: Where applicable, you may request to receive your personal data in a structured, machine-readable format.

You can submit requests to exercise these rights by contacting our customer support team.

Updates to This Policy

The Data Controller reserves the right to revise this Privacy Policy from time to time to reflect business adjustments, technical upgrades or changes in regulatory rules. All revised content will be published on this page with an updated effective date. Your continued use of the website after updates are posted will be treated as acceptance of the revised Privacy Policy.

Contact Information

If you have any questions, feedback or concerns regarding this Privacy Policy and our data processing practices, please reach out to us via the information below: Operating Company: Jilin Chenyu Technology Co., Ltd.
Company Address: Unit 308, Building 12, Fenghua Meidi Residential Complex, No. 955 Huadian Street, Chaoyang District, Changchun City
Support Email: service@eskorlin.com
Contact Phone: +86 19875476284
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Thank you for trusting eskorlin. The Data Controller follows strict privacy standards and is committed to providing you with a safe shopping environment.